Last updated: 8 September 2026
As a B2B trading business supplying bulk sanitaryware to distributors, our returns process is different from a retail return policy. It is designed around genuine transit damage, manufacturing defects, and shipment discrepancies, rather than change-of-mind returns.
1. Scope of This Policy
This policy applies to bulk orders placed by distributors with Bluemint Sanitary. It covers products that arrive damaged in transit, are found to have a manufacturing defect, or where the shipment does not match the confirmed order (wrong item or quantity shortage).
2. What Is Covered
- Transit Damage: Breakage or damage to ceramic sanitaryware, fittings, or accessories that occurs during transportation.
- Manufacturing Defects: Genuine defects in material or finish that were present at the time of dispatch, not caused by improper handling, installation, or use after delivery.
- Shipment Discrepancy: Incorrect product supplied, or a shortfall in the quantity ordered and confirmed.
3. What Is Not Covered
- Damage caused after delivery due to improper storage, handling, or installation by the distributor or their customers.
- Products that have been used, installed, or altered.
- Minor variations in shade, texture, or finish that are natural to ceramic manufacturing and within normal industry tolerance.
- Claims raised after the reporting window mentioned below without prior communication.
4. Reporting a Claim
To raise a claim for transit damage, defect, or shipment discrepancy:
- Inspect the shipment at the time of delivery wherever possible, and note any visible damage on the transporter's delivery receipt/proof of delivery.
- Report the issue to us within 48 hours of delivery by phone or email, quoting your order/invoice reference.
- Share clear photographs or video of the damaged/defective product and its packaging.
Claims reported after this window may still be reviewed at our discretion but cannot be guaranteed.
5. Resolution
Once a claim is verified, we will, at our discretion, offer one of the following:
- Replacement of the affected item(s) in the next dispatch
- A credit note adjustable against future orders
- A refund for the affected item(s), where replacement or credit is not feasible
Resolution timelines depend on manufacturer stock availability and logistics, and will be communicated to you once your claim is verified.
6. No Returns Without Prior Approval
Please do not send products back to us or to our manufacturing partner without prior written approval. Any unauthorized return will not be eligible for replacement, credit, or refund.
7. Freight for Approved Returns
Where a return of physical product is approved as part of a claim, freight/logistics arrangements and costs will be agreed upon on a case-by-case basis at the time of approval.
8. Contact for Claims
Bluemint Sanitary
Dhangi More, Dhanbad, Jharkhand - 826005
Phone: 7004853433 / 9875280681 (Morvi Support)
Or raise a request via our Contact page.
